Service Executive_ Smart Compliance
ADP is hiring a Service Executive (Client Experience).
Are you an experienced Sr.
Leader that can plan and lead initiatives?Do you have a passion for running and growing a business within a reputable company with a strong brand and capital?Can you develop new and innovative ways to increase revenue and long-term retention opportunities?Well, this may be the role for you.
Ready to make your mark?In this role, the Client Experience leader is responsible for developing and leading cross business unit strategic or corporate driven initiatives that improve the Client Experience and drives business productivity.
Leader will support all business units across compliance solutions helping to set the strategic direction and overseeing the execution of all relevant initiatives.
The CX leader communicates the status of client experience initiatives, challenges, tactics, and strategy across the division.
Serves as the champion for outside-in thinking and ensures that the voice of the client is represented in decision making at all levels of the organization.
The Service Executive, Client Experience will be responsible for driving improvements that enhance and increase client satisfaction and loyalty in Compliance Solutions.
Will drive and implement process improvements, service initiatives and tools to improve service delivery, quality, and productivity.
Evaluates and monitors the success of service initiatives and tools on a regular basis and proactively engages with business unit and internal stakeholders in driving improvements.
The position will be responsible for staffing the organization with highly effective and professional associates and takes action to engage associates in meeting individual and department goals.
Leads, motivates, and engages a high performing organization.
A little about ADP:
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.
We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.
Learn more about DEI at ADP on our YouTube channel:
What you ll do:
What you can expect on a typical day:
Oversees the CX strategy and execution of specific CX areas such as journey mapping, process improvement, pricing and compliance security throughout the division.
Designs and tests ideas and initiatives coming out of client journey mapping, voice of client and voice of associate surveys, kaizens, and other sources.
Supervises and coordinates all initiatives, working with core operators and associates.
Provides consistency in approach to design, measurement, operations, and governance.
Provides timely, fact-based updates to executive team regarding status of ongoing CX strategic initiatives.
Capitalizes on the unified approach to projects, achieving project success as measured by improved efficiency and effectiveness Supports implementation of successful ideas through coaching and feedback of both frontline associates as well as managers.
Utilizes appropriate metrics and analytical tools; creating sustainable reporting capabilities Ensures sustainability of improvements once fully deployed.
Responsible for continual improvement and dissemination of best practices.
Key participant in the division Execution and Alignment Model, aligning executional activities around transforming our client experience.
Performs primary and secondary research into client and associate behaviors, experiences, and expectations.
Identify improvements across the dimensions of people, process and technology with the goal of improving the customer experience and partner cross functionally to execute.
Serve as highly visible client champion and advocate for outside-in thinking, engaging associates at all levels of the organization to execute on our vision of an effortless client experience.
Develop annual budget recommendations including headcount plan, productivity goals, and other expenses.
Manages expenses to the established budget/plan and other expenses.
Manages expenses to the established budget/plan.
Drives talent development, associate engagement, and performance management throughout organization in alignment to ADP's Pay for Performance Philosophy.
Holds individuals accountable for performance.
Responsible for recruitment, selection, hiring, and compensation management.
Performs other related duties as assignedTO SUCCEED IN THIS ROLE:
Minimum 6-8 years in client success, client service, and/or operations 5
years of experience in a Sr.
Leadership role leading disparate functional teamsAbility to use quantitative, analytical, benchmarking, and statistical skills to resolve complex issuesSuperior negotiation and persuasion skills to contribute to development of the organizational objectives A college degree is great but not required.
What's more important is having the skills to do the job.
Other acceptable experiences could include:
Experience noted above, ORMilitary experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve successQUALIFICATIONS REQUIRED:
Preference will be given to candidates who have the followingBonus points for these:
Strong background driving a fast-growing businessMBA or another Advanced Degree PreferredProven track record in achieving business resultsStrong problem-solving skillsMaintains effective verbal and written communications with all partiesUpbeat and positive and strong collaboratorYOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest.
Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being.
We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward.
Company-paid time off for volunteering for causes you care about.
What are you waiting for?Apply today!Base salary offers for this position may vary based on factors such as location, skills, and relevant experience.
Some positions may include additional compensation in the form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following
Benefits:
Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
For California, salary range for this role is $109,100 - $221,200 / YearExplore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.
Our goal is to impact lasting change through our actions.
Together, we unite for equality and equity.
ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click to learn more about ADP s culture and our full set of values.
Brand:
ADPJob ID:
239476Employment Type:
Full-TimeJob Area:
Client Service.
Estimated Salary: $20 to $28 per hour based on qualifications.
Are you an experienced Sr.
Leader that can plan and lead initiatives?Do you have a passion for running and growing a business within a reputable company with a strong brand and capital?Can you develop new and innovative ways to increase revenue and long-term retention opportunities?Well, this may be the role for you.
Ready to make your mark?In this role, the Client Experience leader is responsible for developing and leading cross business unit strategic or corporate driven initiatives that improve the Client Experience and drives business productivity.
Leader will support all business units across compliance solutions helping to set the strategic direction and overseeing the execution of all relevant initiatives.
The CX leader communicates the status of client experience initiatives, challenges, tactics, and strategy across the division.
Serves as the champion for outside-in thinking and ensures that the voice of the client is represented in decision making at all levels of the organization.
The Service Executive, Client Experience will be responsible for driving improvements that enhance and increase client satisfaction and loyalty in Compliance Solutions.
Will drive and implement process improvements, service initiatives and tools to improve service delivery, quality, and productivity.
Evaluates and monitors the success of service initiatives and tools on a regular basis and proactively engages with business unit and internal stakeholders in driving improvements.
The position will be responsible for staffing the organization with highly effective and professional associates and takes action to engage associates in meeting individual and department goals.
Leads, motivates, and engages a high performing organization.
A little about ADP:
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.
We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.
Learn more about DEI at ADP on our YouTube channel:
What you ll do:
What you can expect on a typical day:
Oversees the CX strategy and execution of specific CX areas such as journey mapping, process improvement, pricing and compliance security throughout the division.
Designs and tests ideas and initiatives coming out of client journey mapping, voice of client and voice of associate surveys, kaizens, and other sources.
Supervises and coordinates all initiatives, working with core operators and associates.
Provides consistency in approach to design, measurement, operations, and governance.
Provides timely, fact-based updates to executive team regarding status of ongoing CX strategic initiatives.
Capitalizes on the unified approach to projects, achieving project success as measured by improved efficiency and effectiveness Supports implementation of successful ideas through coaching and feedback of both frontline associates as well as managers.
Utilizes appropriate metrics and analytical tools; creating sustainable reporting capabilities Ensures sustainability of improvements once fully deployed.
Responsible for continual improvement and dissemination of best practices.
Key participant in the division Execution and Alignment Model, aligning executional activities around transforming our client experience.
Performs primary and secondary research into client and associate behaviors, experiences, and expectations.
Identify improvements across the dimensions of people, process and technology with the goal of improving the customer experience and partner cross functionally to execute.
Serve as highly visible client champion and advocate for outside-in thinking, engaging associates at all levels of the organization to execute on our vision of an effortless client experience.
Develop annual budget recommendations including headcount plan, productivity goals, and other expenses.
Manages expenses to the established budget/plan and other expenses.
Manages expenses to the established budget/plan.
Drives talent development, associate engagement, and performance management throughout organization in alignment to ADP's Pay for Performance Philosophy.
Holds individuals accountable for performance.
Responsible for recruitment, selection, hiring, and compensation management.
Performs other related duties as assignedTO SUCCEED IN THIS ROLE:
Minimum 6-8 years in client success, client service, and/or operations 5
years of experience in a Sr.
Leadership role leading disparate functional teamsAbility to use quantitative, analytical, benchmarking, and statistical skills to resolve complex issuesSuperior negotiation and persuasion skills to contribute to development of the organizational objectives A college degree is great but not required.
What's more important is having the skills to do the job.
Other acceptable experiences could include:
Experience noted above, ORMilitary experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve successQUALIFICATIONS REQUIRED:
Preference will be given to candidates who have the followingBonus points for these:
Strong background driving a fast-growing businessMBA or another Advanced Degree PreferredProven track record in achieving business resultsStrong problem-solving skillsMaintains effective verbal and written communications with all partiesUpbeat and positive and strong collaboratorYOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest.
Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being.
We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward.
Company-paid time off for volunteering for causes you care about.
What are you waiting for?Apply today!Base salary offers for this position may vary based on factors such as location, skills, and relevant experience.
Some positions may include additional compensation in the form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following
Benefits:
Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
For California, salary range for this role is $109,100 - $221,200 / YearExplore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.
Our goal is to impact lasting change through our actions.
Together, we unite for equality and equity.
ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click to learn more about ADP s culture and our full set of values.
Brand:
ADPJob ID:
239476Employment Type:
Full-TimeJob Area:
Client Service.
Estimated Salary: $20 to $28 per hour based on qualifications.
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