Sales Trainer
Forest Lawn has always attracted unique and exceptional individuals; those who aren't satisfied with simply building a career, but want to go home at the end of the day knowing they've made a profound and positive difference in people's lives.
If this sounds like you, take a look at our job openings.
We may have your next GREAT OPPORTUNITY! COMPENSATION Annual Minimum - Maximum $75,000.
00 - $95,000.
00 WHAT YOU'LL BE DOING This is not an exhaustive list of the duties and responsibilities, Management retains the discretion to add or change the essential duties and requirements at any time to meet the needs of the Association.
Conducts training that will focus on driving sales, and touch on a variety of topics including effective selling skills, product knowledge, pricing, and policies.
Develops and delivers soft skill training for Planning Advisors, including role playing, cold calling, door-to-door scenarios, and education about operations.
Coordinates and prepares training curricula and training manuals, guides, equipment, and other materials needed to conduct training sessions.
This also includes:
check requests, cemetery licensing applications, Live Scan forms, Planning Advisor agreements, and other materials.
Independently and continuously evaluates training sessions to ensure the content is interesting and engaging, makes recommendations as needed.
Identifies and provides recommendations to Training Manager regarding areas that require changes or modification.
Independently coordinates the preparation of training sessions based on the day's curriculum.
Provides field training in the absence of a Field Sales Manager.
Trains new Planning Advisors on technical aspects of the position, which include:
navigating through smart phone applications, the Forest Lawn Advance Planning Gateway, downloading applications, and other trouble shooting techniques.
Trains new Planning Advisors to ensure a thorough understanding of the Forest Lawn Security Agreement program, including property exchanges and thorough knowledge of property types.
Provides training on the specifics of each Forest Lawn park location and conducts property park tours for new Planning Advisors.
Monitors and maintains records of new Planning Advisors' progress for each training course.
Evaluates performance of each Planning Advisor on the material covered and communicates the information with the Training Manager and Regional Sales Managers.
Stays abreast of new technology, such as programs or systems released by the Association for integration into training curricula.
Identifies and solves basic computer problems and mobile phones issues for new and existing Planning Advisors.
Orders and tracks delivery of equipment, including but not limited to mobile phones, computers, printers, business cards, and polo shirts for new Planning Advisors.
Coordinates the needs of the training department with other departments, including but not limited to technical services, purchasing, maintenance, facilities, memorial counseling, grounds, and the Senior Executive Offices.
Travels to the different Forest Lawn locations to conduct on-site training exercises as needed.
Facilitates all aspects of the initial 4-week training and ensures consistency throughout the training sessions.
Ensures the adherence to wage and hour laws for new Planning Advisors in training.
Monitors, provides guidance, and approves new Planning Advisors' timecards via Time & Attendance system procedures and policies.
Provides training to new advisors on the utilization of the Forest Lawn Customer Relationship Management program.
REQUIRED QUALIFICATIONS Excellent written and oral communication skills Capable of delivering standard training programs in a professional manner with an enthusiastic approach Ability to speak in public and maintain interest of trainees Knowledgeable in the use of smart phone capabilities, including programming, downloading applications, navigation, and other trouble shooting techniques.
Bilingual preferred Ability to analyze problems and develop acceptable solutions Business and results oriented person Ability to travel to all Forest Lawn location and affiliated partner locations Proficient with Microsoft Office Suite of products Bachelor's degree (B.
A.
) from four-year University; and/or minimum of 3 years' experience in outside sales training or field training experience.
Excellent Customer Service skills Positive, supportive, motivating attitude and demeanor COMPETITIVE BENEFITS Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
Click here to learn more about our benefit offerings.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit or stand.
The employee is occasionally required to walk; climb or balance; and stoop, kneel, and crouch.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
DRUG TESTING POLICY Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn.
The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days.
A positive drug test may result in the withdrawal of the job offer.
E-VERIFY STATEMENT Forest Lawn has registered to participate in the federal government's E-Verify program.
With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.
With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment.
E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to https:
//www.
e-verify.
gov/employees/e-verify-overview.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Recommended Skills Administration Cold Calling Communication Customer Relationship Management Customer Service Field Training Exercise Estimated Salary: $20 to $28 per hour based on qualifications.
If this sounds like you, take a look at our job openings.
We may have your next GREAT OPPORTUNITY! COMPENSATION Annual Minimum - Maximum $75,000.
00 - $95,000.
00 WHAT YOU'LL BE DOING This is not an exhaustive list of the duties and responsibilities, Management retains the discretion to add or change the essential duties and requirements at any time to meet the needs of the Association.
Conducts training that will focus on driving sales, and touch on a variety of topics including effective selling skills, product knowledge, pricing, and policies.
Develops and delivers soft skill training for Planning Advisors, including role playing, cold calling, door-to-door scenarios, and education about operations.
Coordinates and prepares training curricula and training manuals, guides, equipment, and other materials needed to conduct training sessions.
This also includes:
check requests, cemetery licensing applications, Live Scan forms, Planning Advisor agreements, and other materials.
Independently and continuously evaluates training sessions to ensure the content is interesting and engaging, makes recommendations as needed.
Identifies and provides recommendations to Training Manager regarding areas that require changes or modification.
Independently coordinates the preparation of training sessions based on the day's curriculum.
Provides field training in the absence of a Field Sales Manager.
Trains new Planning Advisors on technical aspects of the position, which include:
navigating through smart phone applications, the Forest Lawn Advance Planning Gateway, downloading applications, and other trouble shooting techniques.
Trains new Planning Advisors to ensure a thorough understanding of the Forest Lawn Security Agreement program, including property exchanges and thorough knowledge of property types.
Provides training on the specifics of each Forest Lawn park location and conducts property park tours for new Planning Advisors.
Monitors and maintains records of new Planning Advisors' progress for each training course.
Evaluates performance of each Planning Advisor on the material covered and communicates the information with the Training Manager and Regional Sales Managers.
Stays abreast of new technology, such as programs or systems released by the Association for integration into training curricula.
Identifies and solves basic computer problems and mobile phones issues for new and existing Planning Advisors.
Orders and tracks delivery of equipment, including but not limited to mobile phones, computers, printers, business cards, and polo shirts for new Planning Advisors.
Coordinates the needs of the training department with other departments, including but not limited to technical services, purchasing, maintenance, facilities, memorial counseling, grounds, and the Senior Executive Offices.
Travels to the different Forest Lawn locations to conduct on-site training exercises as needed.
Facilitates all aspects of the initial 4-week training and ensures consistency throughout the training sessions.
Ensures the adherence to wage and hour laws for new Planning Advisors in training.
Monitors, provides guidance, and approves new Planning Advisors' timecards via Time & Attendance system procedures and policies.
Provides training to new advisors on the utilization of the Forest Lawn Customer Relationship Management program.
REQUIRED QUALIFICATIONS Excellent written and oral communication skills Capable of delivering standard training programs in a professional manner with an enthusiastic approach Ability to speak in public and maintain interest of trainees Knowledgeable in the use of smart phone capabilities, including programming, downloading applications, navigation, and other trouble shooting techniques.
Bilingual preferred Ability to analyze problems and develop acceptable solutions Business and results oriented person Ability to travel to all Forest Lawn location and affiliated partner locations Proficient with Microsoft Office Suite of products Bachelor's degree (B.
A.
) from four-year University; and/or minimum of 3 years' experience in outside sales training or field training experience.
Excellent Customer Service skills Positive, supportive, motivating attitude and demeanor COMPETITIVE BENEFITS Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
Click here to learn more about our benefit offerings.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit or stand.
The employee is occasionally required to walk; climb or balance; and stoop, kneel, and crouch.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
DRUG TESTING POLICY Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn.
The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days.
A positive drug test may result in the withdrawal of the job offer.
E-VERIFY STATEMENT Forest Lawn has registered to participate in the federal government's E-Verify program.
With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.
With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment.
E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to https:
//www.
e-verify.
gov/employees/e-verify-overview.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Recommended Skills Administration Cold Calling Communication Customer Relationship Management Customer Service Field Training Exercise Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
