Administrative Assistant
Gimme CrossFit Gimme CrossFit San Dimas, CA San Dimas, CA Part-time Part-time $15.
50 - $18.
00 an hour $15.
50 - $18.
00 an hour 15 hours ago 15 hours ago 15 hours ago Responsibilities Perform all retention duties according to the standard operating procedures outlined in the Handbook Ensure retention automations are running (periodic check-ins, class milestones, birthdays, etc.
).
Manage membership issues sheet, identify and contact absent clients, check in on clients on injury holds, contact expiring clients.
Review retention automations quarterly and update info if anything has changed.
Ensure goal-setting sessions occur with members every 90 days Manage client outreach strategy and buy/send gift items within budget set by GM/CEO Text, email or use social media to congratulate everyone when they hit certain milestones/PRs Generate Bright Spots posts in the private Facebook group for members.
Promptly integrate new members according to onboarding procedures.
Ensure new clients feel welcome and understand all services available to them.
Manage automations for new members so the campaign is running less than 24 hours after membership is created.
Review new-member automations quarterly and update info if anything has changed (sign-in procedures, workout tracking, pricing, new services, etc.
).
Three days after signup, call or text the new client to check in, answer questions, book 30-day goal-setting session and ensure the client knows how to book classes, log workouts, join Facebook group, etc.
Manage business social media and community events.
Create and post content as directed by GM.
Create, run and monitor ad campaigns as directed by GM.
Funnel coach/GM content onto appropriate platforms according to social schedule.
Foster engagement through professional interaction according to social media guidelines.
Ask for and record client testimonials whenever possible.
Plan, promote and run social events according to the marketing calendar and budget set by GM.
Manage websites and all association platforms.
Ensure workout posts are built and scheduled.
Create and maintain landing pages for all programs.
Perform quarterly review of all static pages and update old information.
Respond to all comments.
Post blogs and other media as directed by GM.
Monitor all office supplies and restock when necessary.
Handle all incoming inquiries, including phone and text, and reply using appropriate resources.
Manage general gym email accounts.
Manage messages coming through Facebook and other social media accounts.
Monitor and respond to comments questions on gym social media pages.
Manage all automated communications through databases and selected apps.
Perform lead nurturing in coordination with the sales team and ensure all lead nurturing systems are running properly.
Politely disengage from all repeated sales calls that have previously been declined by GM/CEO.
Forward inquiries to GM and CEO when needed, including sales correspondence or co-branding proposals, government/tax correspondence, job inquiries, requests for donations.
Handle all monthly administrative processes as laid out by the GM.
Ensure all clients have current memberships and automated billing.
Update expired credit cards.
Respond to all requests for membership additions/adjustments, process refunds and purchases as needed, and add additional services/memberships when requested.
Generate metrics for review by GM/CEO (average revenue per member, length of engagement, long-term value, sales).
Manage No Sweat Intro/free consultation scheduling and delivery.
Book No Sweat Intros and ensure automated sequences are in place.
Handle any rescheduling smoothly to preserve engagement.
Maintain No Sweat Intro schedule for staff and ensure double bookings and missed appointments do not occur.
Ensure proper follow-up after successful appointments.
Follow up with coaches to ensure the sales tracking sheet has been correctly filled out, and get all memberships/services in place and billed ASAP after booking.
Manage sales tracking sheet.
Ensure the coaches have uploaded goals to the database after all appointments.
Follow up with prospective clients 7, 14 and 30 days after unsuccessful appointments using appropriate templates and scripts.
Perform No Sweat Sweat intros and maintain sales binder.
Manage all staff scheduling and administrative tasks.
Ensure the schedule is created at least seven days in advance.
Ensure adequate coverage of all classes.
Adjust schedule as needed when switches or illnesses occur.
Log requests for time off.
Ensure time cards and invoices are filed on time.
Ensure payroll is filed and checks are prepared for signature by signing authority.
Book staff meetings according to schedule and take minutes.
Manage CEO/GM calendars.
Notify the CEO/GM of important upcoming tasks according to schedule (maintenance/renovations, tax filing, seasonal duties, etc.
).
Please send a 90-second introduction video explaining why you are the right fit for this position.
Video can be sent to IG @gimmecrossfit or admin@gimmecrossfit.
com.
Job Type:
Part-time Pay:
$15.
50 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Flexible schedule Schedule:
Monday to Friday Weekend availability Ability to commute/relocate:
San Dimas, CA 91773:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in San Dimas, CA 91773.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $18.
00 an hour $15.
50 - $18.
00 an hour 15 hours ago 15 hours ago 15 hours ago Responsibilities Perform all retention duties according to the standard operating procedures outlined in the Handbook Ensure retention automations are running (periodic check-ins, class milestones, birthdays, etc.
).
Manage membership issues sheet, identify and contact absent clients, check in on clients on injury holds, contact expiring clients.
Review retention automations quarterly and update info if anything has changed.
Ensure goal-setting sessions occur with members every 90 days Manage client outreach strategy and buy/send gift items within budget set by GM/CEO Text, email or use social media to congratulate everyone when they hit certain milestones/PRs Generate Bright Spots posts in the private Facebook group for members.
Promptly integrate new members according to onboarding procedures.
Ensure new clients feel welcome and understand all services available to them.
Manage automations for new members so the campaign is running less than 24 hours after membership is created.
Review new-member automations quarterly and update info if anything has changed (sign-in procedures, workout tracking, pricing, new services, etc.
).
Three days after signup, call or text the new client to check in, answer questions, book 30-day goal-setting session and ensure the client knows how to book classes, log workouts, join Facebook group, etc.
Manage business social media and community events.
Create and post content as directed by GM.
Create, run and monitor ad campaigns as directed by GM.
Funnel coach/GM content onto appropriate platforms according to social schedule.
Foster engagement through professional interaction according to social media guidelines.
Ask for and record client testimonials whenever possible.
Plan, promote and run social events according to the marketing calendar and budget set by GM.
Manage websites and all association platforms.
Ensure workout posts are built and scheduled.
Create and maintain landing pages for all programs.
Perform quarterly review of all static pages and update old information.
Respond to all comments.
Post blogs and other media as directed by GM.
Monitor all office supplies and restock when necessary.
Handle all incoming inquiries, including phone and text, and reply using appropriate resources.
Manage general gym email accounts.
Manage messages coming through Facebook and other social media accounts.
Monitor and respond to comments questions on gym social media pages.
Manage all automated communications through databases and selected apps.
Perform lead nurturing in coordination with the sales team and ensure all lead nurturing systems are running properly.
Politely disengage from all repeated sales calls that have previously been declined by GM/CEO.
Forward inquiries to GM and CEO when needed, including sales correspondence or co-branding proposals, government/tax correspondence, job inquiries, requests for donations.
Handle all monthly administrative processes as laid out by the GM.
Ensure all clients have current memberships and automated billing.
Update expired credit cards.
Respond to all requests for membership additions/adjustments, process refunds and purchases as needed, and add additional services/memberships when requested.
Generate metrics for review by GM/CEO (average revenue per member, length of engagement, long-term value, sales).
Manage No Sweat Intro/free consultation scheduling and delivery.
Book No Sweat Intros and ensure automated sequences are in place.
Handle any rescheduling smoothly to preserve engagement.
Maintain No Sweat Intro schedule for staff and ensure double bookings and missed appointments do not occur.
Ensure proper follow-up after successful appointments.
Follow up with coaches to ensure the sales tracking sheet has been correctly filled out, and get all memberships/services in place and billed ASAP after booking.
Manage sales tracking sheet.
Ensure the coaches have uploaded goals to the database after all appointments.
Follow up with prospective clients 7, 14 and 30 days after unsuccessful appointments using appropriate templates and scripts.
Perform No Sweat Sweat intros and maintain sales binder.
Manage all staff scheduling and administrative tasks.
Ensure the schedule is created at least seven days in advance.
Ensure adequate coverage of all classes.
Adjust schedule as needed when switches or illnesses occur.
Log requests for time off.
Ensure time cards and invoices are filed on time.
Ensure payroll is filed and checks are prepared for signature by signing authority.
Book staff meetings according to schedule and take minutes.
Manage CEO/GM calendars.
Notify the CEO/GM of important upcoming tasks according to schedule (maintenance/renovations, tax filing, seasonal duties, etc.
).
Please send a 90-second introduction video explaining why you are the right fit for this position.
Video can be sent to IG @gimmecrossfit or admin@gimmecrossfit.
com.
Job Type:
Part-time Pay:
$15.
50 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Flexible schedule Schedule:
Monday to Friday Weekend availability Ability to commute/relocate:
San Dimas, CA 91773:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in San Dimas, CA 91773.
Estimated Salary: $20 to $28 per hour based on qualifications.
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